Versandbedingungen
Shipping Information
Everything you need to know about shipping costs, processing times, delivery estimates, and order support.
How are shipping costs calculated?
Shipping costs are calculated based on your order amount:
Free shipping is available to eligible countries and regions listed below. If your destination is not included, additional shipping charges may apply.
We recommend placing orders of $99 or more to enjoy complimentary shipping.
Countries / Regions (A–Z)
Australia, Austria, Belgium, Brazil, Canada, France, Germany, Iraq, Israel, Italy, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.
How long does delivery take?
Many RoseCloth styles require careful preparation and hand-finishing before shipment. Depending on the design, your order may go through fabric preparation, cutting, sewing, detailing, finishing, and quality inspection.
Processing time may vary depending on the craftsmanship required and current order volume.
Delivery estimates may vary depending on your destination, customs procedures, local regulations, weather conditions, peak-season order volume, or carrier restrictions.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Worldwide Shipping Estimates
The estimates below refer to transit time after your order has completed processing and has been dispatched.
| Country | Estimated Shipping Time |
|---|---|
| United States | 7–9 business days |
| United Kingdom | 7–9 business days |
| Germany | 7–10 business days |
| Australia | 7–9 business days |
| Canada | 7–12 business days |
| Italy | 7–9 business days |
| France | 7–9 business days |
| Mexico | 7–12 business days |
| Switzerland | 7–12 business days |
| Saudi Arabia | 7–12 business days |
How will my order be shipped?
Orders are shipped through established international and local logistics partners. The final-mile carrier may vary depending on your destination, shipping route, and order type.
Tracking information will be sent to the email address provided with your order once your parcel has been dispatched.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible after placing it.
Because some RoseCloth styles begin preparation or hand-finishing shortly after an order is confirmed, cancellation requests should be submitted before the order enters the shipping stage.
If your order has not yet been shipped, we will review your cancellation request and, when eligible, issue a full refund.
Orders cannot be canceled once they have been shipped.
About Taxes & Duties
Depending on your destination, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.
These charges are determined by the customs authorities in your country or region and are outside our control.
Unless otherwise stated at checkout, applicable customs duties or import taxes are the customer's responsibility.
Will all my items arrive together?
We will do our best to prepare and ship all items in your order together.
Different styles may require different amounts of time for handcrafting, detailing, finishing, or quality inspection.
In some cases, items may be shipped separately to avoid unnecessary delays. If this happens, you will receive tracking information for each shipment.
What if I receive the wrong item?
If you receive an incorrect item, please contact our customer service team with your order number and clear photos of the item received.
Our team will review the issue and assist you as quickly as possible.
service@rosecloth.com