Returns & Exchanges Policy

Returns & Exchanges Policy

We are committed to providing you with a high‑quality shopping experience. If you're not completely satisfied with your purchase, you may request a return or exchange under the guidelines below.

1. Order Cancellation
You may cancel your order free of charge within 24 hours of placing it, as long as the item has not yet shipped.
If the order has already entered the shipping process, cancellation is no longer possible. Please contact customer service promptly for assistance.

2. After‑Sales Service Period
If you receive a defective, damaged, or incorrect item, please contact customer service within 24 hours of delivery.
You may request a return or exchange within 15 days from the date the shipment is marked as "delivered."
Requests made after this period will not be accepted. Thank you for your understanding.

3. How to Request a Return or Exchange
Please click the Customer Service icon in the bottom right corner of our website to reach our online support team and provide the following information:

  • Order number

  • Contact email

  • Description of the issue

📸 Tip: Including photos of the item (highlighting the issue and packaging) helps us resolve your concern quickly.
Once we review your request, we will provide you with a return address and further instructions.

4. Return & Exchange Eligibility
To ensure product quality and eligibility for resale, items must meet all of the following conditions:

  • Unused: No signs of wear, washing, alteration, damage, or use

  • Intact tags: Original hangtags, security tags, etc., must remain attached and undamaged

  • Complete packaging: Original packaging (e.g., dust bags, gift boxes) must be intact

  • Good condition: No stains, odors, or other damage caused by the customer

Items that do not meet these standards may not be eligible for return or exchange. Thank you for your cooperation.

5. Return & Exchange Process

Return Process:

  1. Contact customer service to submit a return request

  2. Provide order details and photos of the item

  3. Once approved, customer service will provide a return address and instructions

  4. The buyer is responsible for selecting a shipping method and covering return shipping costs (including taxes and customs fees)

  5. After the warehouse verifies the returned item, a refund will be processed within 3 business days

Exchange Process:

  1. Contact customer service to submit an exchange request

  2. Provide the size, color, or specifications of the desired replacement item

  3. Customer service will confirm availability and arrange the exchange

  4. If the item is out of stock, we will contact you to discuss alternative solutions

6. Refund Information
Once the warehouse confirms receipt and verification of the returned item, we will process your refund within 3 business days. Refund timelines depend on your payment method:

  • Credit card: Refunds will be credited to the original account within 7 business days (exact timing depends on your issuing bank)

  • PayPal: Refunds will be credited to your PayPal account within 48 hours of processing

7. Return Shipping & Costs
Return shipping costs (including international shipping taxes and customs fees) are the responsibility of the customer.
Please choose a shipping method that covers customs clearance and related fees, and keep your tracking information.
We do not accept "cash on delivery" return shipments.

📌 Important Notes

  • Return packages should be authorized. Any return request not authorized by customer service will not be honored.

  • Customized items, intimate apparel, and clearance accessories are non‑returnable and non‑exchangeable (such items will be clearly marked on the product page)

  • Please carefully inspect items before returning; we are not responsible for returns of products not purchased from Rosecloth

  • If you have any questions about the return or exchange process, feel free to contact customer service – we are here to help

Thank you for your understanding and support. Happy shopping!