How are shipping costs calculated?
Shipping costs are calculated based on your order amount:
Orders under $119: Shipping fee is $12.98
Orders $119 or more: Free shipping!
If your country/region is not listed below, free shipping is not available there.
We recommend that you take advantage of free shipping on orders of $119 or more.
We want you to have a smooth shopping experience and save money as much as possible.
Countries/Regions List (A-Z):
Australia, Austria, Belgium, Brazil, Canada, France, Germany, Iraq, Israel, Italy, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam
How long does delivery take?
Delivery time depends on whether your order contains regular or pre-sale items.
Regular Items:
-
Processing Time: 2-4 business days
Shipping Time: 7-9 business days
Estimated Total Shipping Time: 9-13 business days from the date of purchase
Pre-sale Items:
Processing Time: 7-15 business days (varies depending on product type and order volume)
Shipping Time: 7-9 business days
Estimated Total Shipping Time: 14-24 business days (may vary depending on stock availability)
Note: Delays may occur in some areas due to local policies, laws, or carrier restrictions. You will receive a tracking number via email after your order ships.
Delivery Time = Processing Time + Shipping Time
Worldwide Shipping – Estimated Delivery Time
(Standard Shipping: $12.98)
| Country | Regular Items | Pre-sale items |
|---|---|---|
| US | 7-9days | 14-24days |
| UK | 7-9days | 14-24days |
| Germany | 7-10days | 14-25days |
| Australia | 7-9days | 14-24days |
| Canada | 7-12days | 14-28days |
| Italy | 7-9days | 14-24days |
| France | 7-9days | 14-24days |
| Mexico | 7-12days | 14-28days |
| Switzerland | 7-12days | 14-28days |
| Saudi Arabia | 7-12days | 14-28days |
Note: Due to local/state laws, hazardous materials, large or oddly shaped items, or address types that carriers cannot deliver to, some products may have shipping restrictions.
How will my order be shipped?
Orders are shipped through established international and local logistics partners. The final-mile carrier may vary depending on the destination, shipping route, and order type.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
I ordered more than one item. Will they arrive together?
We will do our best to ship your items as quickly as possible.
If your order only contains regular in-stock items, they will usually ship together immediately.
If your order contains both full-price and pre-sale items, shipping will follow the pre-sale item shipping schedule.
If you would like in-stock items to be shipped separately, please contact us at service@rosecloth.com to arrange this. You can also request a refund at any time while waiting for pre-sale items to arrive. You will receive a shipping notification email once any item in your order has shipped.
What if I receive the wrong item?
Please contact customer service at service@rosecloth.com.